Shipping & Returns

Every Oracle Scribing piece is prepared with care. Please review the production time on each product page before placing your order.

Shipping

We currently ship within the United States. Free shipping on orders of $49 or more.

Gilded illuminated names are made to order and ship within 3 business days. For larger commissions, including custom vows, we’ll confirm a timeline with you before work begins.

Production time is separate from delivery time. Once your order ships, we’ll send a confirmation email with tracking information when available.

If we cannot ship within the stated timeframe, we’ll contact you with an updated shipping date and the option to cancel for a refund.

If you need a piece by a particular date, please contact us before ordering so we can let you know what’s possible.

Returns

Non-personalized items

We accept returns of undamaged non-personalized items. To request a return, please contact us within 14 days of delivery and wait for return instructions before sending anything back.

Return shipping is the buyer’s responsibility. Original shipping charges are not refundable unless we made an error.

Personalized and custom pieces

Because personalized and custom pieces are made especially for you, we cannot accept returns if you change your mind. These include bookplates personalized with a name, illuminated initials made to your specifications, gilded illuminated names, and custom vows.

Please double-check names, initials, and other details before placing your order. If your piece arrives damaged or contains an error we made, please contact us as described below.

Changes and cancellations

If you need to change or cancel a personalized order, please contact us as soon as possible. Changes and cancellations are available before work begins.

Larger commissions may have separate cancellation terms, which we’ll share with you before you commit to the project.

Damaged, incorrect, or missing orders

If your order arrives damaged, contains an error we made, or appears to be missing, please contact us with your order number.

For damaged or incorrect items, photos of the piece and packaging will help us resolve the issue quickly. We’ll work with you to arrange a replacement or refund, as appropriate.